TERMS OF SERVICE
Terms of Service
These Terms apply to services provided through HOME RECORD INTERNATIONAL, operated by MIC Co., Ltd. in Japan.
1. About HOME RECORD INTERNATIONAL
HOME RECORD INTERNATIONAL provides property care, visual property checks, photo records and related local support for owners of properties in Japan.
The specific services provided depend on the property, location, access conditions and the service agreed with the customer.
2. Enquiries Do Not Create a Contract
Sending an enquiry form, requesting information or receiving a quotation does not automatically create a service contract.
Service details, pricing and other important conditions will be confirmed before service begins.
3. Service Availability
Services are subject to availability.
We may be unable to provide a service because of property location, access restrictions, unsafe conditions, legal requirements or other operational reasons.
4. Pricing
PROPERTY CARE & RECORD is advertised from $99 per visit.
The final price may vary depending on:
- Property location
- Property size
- Number of buildings
- Access conditions
- Requested check areas
- Additional services
- Other circumstances affecting the visit
The applicable price will be confirmed before the service is carried out.
5. What a Property Check Includes
A HOME RECORD property check is primarily a visual check of agreed and safely accessible areas.
Depending on the agreed service, this may include exterior areas, interior areas, garden and grounds, mailbox condition, ventilation, water running and photographic records.
The exact scope is confirmed before the visit.
6. This Is Not a Building Inspection
HOME RECORD INTERNATIONAL does not provide a structural survey, engineering inspection, building certification or guarantee of property condition as part of the standard property care service.
Our reports describe what we were able to observe within the agreed scope at the time of the visit.
Hidden defects, inaccessible areas or conditions that are not visually apparent may not be identified.
7. Access to the Property
The customer is responsible for ensuring that agreed access to the property can be provided.
Access arrangements may include a managed key, key box or another agreed method.
Please do not send passwords, key box codes or other sensitive access credentials through the general enquiry form.
8. Safety and Inaccessible Areas
Safety takes priority over completing every planned check.
We may decide not to enter or inspect an area if we reasonably consider it unsafe, inaccessible or outside the agreed service scope.
Areas that could not be checked should not be treated as having been confirmed to be in good condition.
9. Severe Weather and Disaster Checks
Post-event checks may be available after typhoons, earthquakes, heavy rain, strong winds, snow or other severe events.
Visits will only be carried out when we consider local conditions sufficiently safe.
We may postpone, reschedule or decline a visit if travel or site conditions are unsafe.
10. Additional Work and Repairs
Property repairs, gardening, cleaning, contractor work and other additional services are not automatically included in a standard property check.
Additional work will not be arranged without the customer's approval.
Where appropriate, we may assist with local coordination or introduce an appropriate contractor or professional.
11. Third-Party Contractors
Where a customer requests work by a third-party contractor or professional, separate terms, quotations or agreements may apply.
HOME RECORD INTERNATIONAL is not intended to replace services that must be provided by appropriately licensed or qualified professionals.
12. Customer Responsibilities
Customers are asked to provide accurate and reasonably complete information about the property and any known access or safety issues.
Customers should inform us of known hazards, restricted areas, animals, security systems or other matters that may affect a visit.
13. Reports and Photographs
Reports and photographs are prepared for the customer as a record of the agreed visit.
They reflect observations made at a particular point in time and should not be interpreted as a guarantee of future condition.
14. Changes to a Scheduled Visit
Visit dates may occasionally need to change because of weather, transportation, safety, access conditions or other unavoidable circumstances.
HOME RECORD prioritises carrying out a proper and safe check rather than completing a visit on an unsuitable day.
15. Cancellation and Refunds
Cancellation and refund conditions are described in our Cancellation & Refund Policy.
16. Privacy
Personal information and property-related information are handled in accordance with our Privacy Policy.
17. Changes to These Terms
These Terms may be updated when our services, business operations or legal requirements change.
The latest version will be published on this website.
18. Contact
If you have questions about these Terms, please contact us before using the service.
Operator:
MIC Co., Ltd.
Japan
Effective: August 2026