Privacy Policy | HOME RECORD INTERNATIONAL

1. Information We May Collect

We may collect personal information when you contact us, request information, use our services or communicate with us.

This information may include:

Your name
Email address
Telephone number
Country of residence
Property location in Japan
Information about your property
Enquiry and communication history
Service requests and instructions
Other information you voluntarily provide to us

2. How We Use Your Information

We may use personal information for the following purposes:

Responding to enquiries
Reviewing whether we can provide services for your property
Providing quotations and service information
Providing HOME RECORD INTERNATIONAL services
Communicating with you about your property or service
Preparing property records and reports
Coordinating agreed local services when requested
Maintaining service quality and operational records
Protecting our customers, properties and business from misuse or fraud
Complying with legal obligations

3. Property Information and Photographs

HOME RECORD INTERNATIONAL may create and maintain information relating to a customer's property.

This may include photographs, visit records, observations, property locations, agreed check points and other information necessary to provide the service.

Property records are used for service delivery, comparison between visits, reporting and operational safety.

4. Sharing Information with Third Parties

We do not sell your personal information.

We do not disclose personal information to third parties without an appropriate reason, except where required by law or where disclosure is necessary to provide a service requested by you.

For example, if you ask us to coordinate a contractor or other local professional, we may share the minimum information reasonably necessary to carry out that request.

5. Service Providers

We may use third-party service providers for functions such as:

Website hosting
Email and communications
Data storage
Website security
Operational systems

Where such providers handle information on our behalf, we seek to use services appropriate for the nature of the information involved.

6. Information Submitted from Outside Japan

HOME RECORD INTERNATIONAL is operated from Japan.

If you contact us from another country, information you provide may be transferred to and processed in Japan for the purposes described in this Privacy Policy.

7. Security

We take reasonable measures to protect personal information and property information from unauthorised access, loss, misuse, alteration or disclosure.

Please do not submit key box codes, passwords, security codes or other sensitive access credentials through our general enquiry form.

Where access information is required for a contracted service, we will agree on an appropriate method of communication separately.

8. Data Retention

We may retain personal information and service records for as long as reasonably necessary to provide services, maintain records, resolve disputes and comply with legal obligations.

Information that is no longer required will be deleted or otherwise handled appropriately.

9. Cookies and Website Technologies

Our website may use cookies or similar technologies to operate the website, improve usability and understand general website usage.

If we introduce additional analytics or external services, this Privacy Policy may be updated as appropriate.

10. Access, Correction and Deletion Requests

Depending on applicable law, you may request access to, correction of, or deletion of certain personal information we hold about you.

We may ask you to verify your identity before responding to such a request.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our services, systems or legal requirements change.

The latest version will be published on this website.

12. Contact

If you have a question about this Privacy Policy or how we handle personal information, please contact us.

Operator:
MIC Co., Ltd.
Japan

Contact HOME RECORD INTERNATIONAL